Customer Journey

The Customer Journey

At Fleur, we seek to guide our buyers every step of the way. Our comprehensive Customer Journey Schedule takes purchasers from the point of Sale Agreed, through Reservation, Exchange, Completion and After Sales.

Our promise is to provide home buyers with a professional and helpful service.

Steps to your new home …

RESERVATION

Congratulations! You’ve reserved your Fleur home.

Learn More

YOUR NEW HOME

Let us take you through the details of your home and choices available

Learn More

JOURNEY TO COMPLETION

My house is not yet built. What is the completion date process?

Learn More

LEGALS

The big events – Exchange of Contracts

Learn More

HAND OVER

You’re moving in! We will meet you at your new home on the day of completion.

Learn More

AFTER CARE

After you move in, we want to ensure complete satisfaction. Plus, your Warranty explained.

Learn More

“Fleur provided excellent communications throughout the build process - they answered all our queries and always found solutions."

CORNELIA CAOTES
Fisher's Field, Risby, Suffolk

VIEW OUR HOMES